Update Effective: January 6, 2020
Welcome to PeopleConnect and thank you for using our services. Our web sites include PeopleConnect.us, Classmates.com, Intelius.com and USSearch.com, as well as other websites owned and operated by us (collectively, the “Websites), along with various applications and tools that we operate on third-party websites and devices, such as Facebook, smartphones or tablets (such services offered through the Websites, applications or tools collectively, the “Services”).
a. When You Register
When you register for the Services, you may be required to provide certain information, such as your name, maiden name (if applicable), mailing address and/or zip code, email address, phone number, birth date or year, marital status, password, and, in the case of the Classmates Services, one or more community affiliations (such as a school). You may also be presented with the option to register for the Services using your Facebook login credentials or similar login processes or co-registration forms from or on other third-party websites, in which case you will be authorizing us to access certain information from your current profile on Facebook or other third-party website (which will be specified in such login process) for purposes of completing your registration. In addition, when you install certain of our applications on Facebook or other third-party websites or devices, you will also be registering for the Services by agreeing to such installation, which takes place when you "accept," "install" or "allow" (or similar language) such application. Each such application includes a disclosure that this registration will occur upon the acceptance, installation or allowance of the application.
For Classmates members, please keep in mind that, although much of the information described above will not be viewable by other members, once you are registered your name, community affiliations and years associated with those affiliations will be displayed on the Classmates.com Website and you will no longer be anonymous to us or to other individuals who access this Website. In addition, because this information is publicly displayed on this Website, it may be included in this Website’s "search" tools, on our other Websites as described in Section 2(b) and on third-party websites and devices as described in Section 2(h) below. We may also publicly display your general geographic location based upon the zip code or other geographical information provided to us, as another means of assisting members in finding each other. However, you have the option of opting out of having your general geographic location publicly displayed by accessing your privacy settings on this Website and changing your preferences. In addition, some of the Classmates Services may only be accessible if, based on information you have provided to us, you have an affiliation related to these Services.
b. When You Accept an Application
Acceptance of one of our applications may authorize us to automatically post information to your profile on Facebook or other third-party website about certain of your activities, such as looking at a reunion, liking a photo, joining a community affiliation, viewing a yearbook, tagging someone in a yearbook, becoming a reunion organizer, updating the details of a reunion, responding to a reunion invitation or tagging someone as "remembered." We may also provide you with the option to post additional information about your activities or information you have found through the Services to your profile on Facebook or other third-party website.
c. When You Provide a Testimonial
We display personal testimonials of satisfied customers on our Websites, marketing materials and in other places, in addition to other endorsements. We may post your testimonial along with your name and geographical information. If you wish to update or delete your testimonial associated with any of our Websites, please contact Customer Support through the applicable Website.
d. When You Use the Services
A web beacon (also known as a clear gif) is a tiny graphic with a unique identifier that is placed on a web page or within an email. It is similar in function to a cookie, and is used to collect a limited set of information, such as a cookie number, time and date of page view, and a description of the page on which the web beacon resides. We, our affiliates and brands, and our third-party advertising partners may use web beacons to compile aggregate statistics about which advertisements and promotions users have seen and how users responded to them. This information helps us better manage content available on the Services by informing us about what content is effective and of interest to users. In addition, we may use web beacons in our promotional email messages to keep track of how many messages and which emails have been opened and acted upon. This use allows us to gauge the effectiveness of certain communications and our marketing campaigns. We associate web beacons with individual members for internal purposes only, in an effort to understand our members' individual preferences with our email products.
Local Shared Objects
We use Local Shared Objects, such as HTML5, to store content information and preferences. Third parties with which we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.
e. When You Purchase a Product or Paid Services from Us
If you choose to purchase a product or paid Services from us, you may be required to provide us with certain personal contact information, such as your name, email address and billing address. We may also require other information necessary for you to receive the product, access the paid Services and/or process any applicable payment, such as a credit card or debit card number, card security code and expiration date. We may use the information that you provide to us to bill you for products and paid Services you request, or to notify you of additional products and paid Services we may offer. When you sign-up for a product or paid Services, you are consenting to our delivery of this information to our service providers, which may include banks and credit card companies that we use to process a transaction or other third parties who may provide all or a portion of the underlying product or paid Services on our behalf. See Section 2(e) below for additional information about sharing your information with our service providers. For Classmates members, we may also show your membership status through the Services so that other members can see what options they have to contact or communicate with you.
f. When You Use Classmates Member-to-Member Communications
g. When You Use Classmates Comment Fields, Message Boards, Events or Other Public Forums
Information and content submitted to comment fields, message boards, events and other public forums on the Classmates Services are displayed publicly, so please exercise care in deciding what information and content you wish to disclose. Because this information is publicly displayed through these Services, it may be included in these Services search tools and on third-party websites and devices as described in Section 2(h) below. Please keep in mind that, because of the interactive nature of these forums, in many cases you will not be able to remove or revise the information or content that you submit in these areas of these Services and such information or content may remain on these Services even if your membership is terminated. To protect the privacy of our members, we do not allow the public posting of personal contact information. We have the right, but not the obligation, to monitor any activity and content within the comment fields, message boards, events and other public forums on these Services. Please review our "Classmates Member Conduct - Community Guidelines" (found in our Terms of Service.) for more information regarding your appropriate use of these areas.
h. When You Use Classmates "Invite-A-Friend," "Email this Page" or Other Email Referral Services
If you elect to use any of our referral services for informing friends via email about the Classmates Services or any portion thereof, you will be asked to provide your friends' names and email address. We will then automatically send your friends a one-time email, plus a reminder email if you so choose (each of which will usually include your name and email address) inviting them to visit these Services. We ask for this information for the sole purpose of sending these emails and tracking the success of our email referral program.
i. When You Build a Classmates Personal Profile
We have created tools to enable you to build a personal profile to share as much information about yourself as you wish on the Services. Except as otherwise noted, when you use a specific profile tool all information that you add to your profile is publicly viewable and may be included in the Services search tools, on our affiliates’ and brands’ Websites, and on third-party websites and devices as described in Sections 2(b) and 2(i) below. For this reason, please use care in providing information that you may not want to publicly disclose. To protect the privacy of our members, we do not allow the public posting of personal contact information. Additionally, please see the Classmates Member Conduct - Community Guidelines in our Terms of Service for more information regarding the limitations on the types of information that you may post on your personal profile and elsewhere on these Services. As provided in our Terms of Service, we may use the information you provide in your profile in a variety of our products and features, such as affiliation-specific emails. This enables us to provide our members with information in a more personalized fashion. If you feel that a profile depicting you or your likeness has been created without your consent, please contact Classmates Customer Support to request its removal.
j. When You View Other Classmates Members' Profiles
We give you the ability to find other members and view their personal profiles by browsing the affiliation lists, clicking on or hovering over a tagged name or photo in a yearbook, using the search functionality on the Classmates Services, or otherwise providing a link on the Classmates.com Website or in an email that takes you to a member's profile. If you view any portion of another Classmates member's profile, your name and the date of your visit will be accessible by that member as someone who visited that member's profile unless you remove that specific visit or choose to opt out of having your name automatically left on other members' profiles, which you can do by accessing the "Account" section on the Classmates.com Website and changing your preferences. If you opt out of automatically having your name left on other members' profiles, you will still have the ability to leave your name on specific members' profiles on an individual basis.
k. When You Participate in Surveys
From time-to-time we may request information from our users via surveys relating to the Services or on behalf of our affiliates or third-party advertisers. When you participate in a survey, we may request personal contact information (such as your name and email address) or demographic information (such as your zip code, age or income level). We conduct surveys relating to the Services in order to target advertising and content and to better understand members' needs and opinions. We may share, in aggregate form, information we collect from these surveys with our advertisers, partners, affiliates and the general public, but we will not share survey information containing personal information with any third party without your prior consent. Participation in these surveys is completely voluntary, such that you have the choice of whether you wish to disclose the requested information.
l. When You or Third Parties Contact Us
If you contact us by phone, email or letter, we may keep a record of such correspondence. Thus, if you report an issue with the Services, we may collect such information in a file specific to your account. Moreover, if you contact us through our feedback area, we require your name and email address in order to send you a reply. Additionally, if other users or third parties send us correspondence about your activities or postings on the Services, we may keep the information in a file specific to you.
m. How We May Supplement Your Information
In order for us to provide the best overall experience for you and other members of the Services, we may from time to time supplement the information we receive through your use of the Services with information from our affiliates and brands or internal or third-party resources. For example, we may obtain updated email address information or purchase third-party marketing data and address information and add it to our existing database to update or supplement your profile.
b. Affiliates and Brands
We may share your information between the PeopleConnect brands and within the family of companies that are part of and affiliated with PeopleConnect. Our affiliates and brands are listed on the PeopleConnect.us Website. We do this so that we may combine and supplement information across different Services. For example, Intelius search results and reports may include information that is publicly available on the Classmates Service. We also may share your information with our affiliates and brands for their direct marketing purposes.
Please note that if we have already shared your information with our affiliates or brands prior to your request for deletion, your information will not automatically be removed from the databases of these affiliates or brands. To request deletion of your information from our affiliates’ or brands’ databases, please contact Customer Support for the relevant Service.
c. Third-Party Advertising and Ad Servers/Networks
We may use aggregated, statistical information to describe our membership and to establish advertising and other business relationships with third parties.
We may also allow other unaffiliated companies, called third-party ad servers or ad networks, to display advertisements containing cookies, pixels or web beacons on the Services. We may also share certain limited categories of information about you (such as your gender, age or geographic location), as well as other non-identifiable information (such as hashed identifiers or obfuscated user data), with these third parties to help them deliver more relevant advertisements through their ad networks, subject to their privacy policies. They may also collect information (such as your IP address, device ID, information about your browser or operating system, and depending on your device settings, your geographic location data, including GPS coordinates or similar information regarding the location of your mobile device) directly from your computer or device via the Websites or email , combine the data we shared with them with information they have obtained from other sources, and place or recognize a unique cookie, pixel or web beacon on your computer, email or other device. Doing this allows them to recognize your computer or device each time they deliver an online advertisement, either on or off the Services. In this way, ad networks may compile information about where you, or others who are using your computer or device, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you.
We have no control over these parties' privacy policies or information collection and use practices.
If you would like to learn more about targeted advertising served by ad networks and your ability to opt out from receiving such advertising from ad networks, click here.
d. Contests and Sweepstakes
We may run contests, sweepstakes and other promotions on the Services in which we may request entrants to provide personal information. In some cases, entrants may be required to answer survey questions about a range of topics. We use the information collected in the entry form to verify the entrant's identity and age and to communicate with the entrant. We will not share any of the entrant's personal information with any third party except to service providers (if any) as described below, as disclosed at the time of entry, if you are a contest winner, or as may be required by law. We may make information about entrants available in aggregated form to advertisers, partners and the general public or use it to supplement your profile.
e. Service Providers
We may use one or more third parties or affiliates to provide specific services on our behalf, including sending emails to our members, conducting member surveys, processing transactions, providing all or a portion of an underlying product or Service on our behalf, or performing statistical analysis of the Services or data relating thereto. In these cases, we may provide your personal information to these service providers. However, these third parties or affiliates are required to maintain the confidentiality of this information and are prohibited from retaining, sharing, storing or using this information for any other purposes.
f. Business Transitions
g. Legal Matters; Protection of Rights, Property and Interests; Safety
h. Display of Information on Search Engines and Third-Party Websites and Devices
Any of your personal information that is publicly displayed on the Services may appear in the results of searches conducted on Internet search engines while you are a member of the Services and potentially for some time period after your membership is terminated, depending upon the search engine's indexing practices. In addition, we may create applications or other tools for use on various third-party websites and devices, through which certain portions of your information that is publicly displayed on the Services may be shown to the users of those third-party websites or devices. If you do not wish to have your information displayed on these search engines or other third-party websites or devices, you can opt-out by removing your account from the applicable Services.
a. As a customer
If you are a customer of one of our Services, we provide you with ways in which you can update your personal information. To make changes to information you have provided to us, such as your name, birth date, mailing address, email address, password or payment information, please login to the applicable Services and go to the "Account" or similar section on these Services. We also provide you with certain privacy settings, which can generally be accessed as described above or within specific features of these Services. In addition, in the case of Classmates, you can go to your profile on these Services, where you can edit various pieces of information or content that you submitted to these Services. If you have questions about updating your information, please visit the Help section on these Services.
We will retain your personal information for as long as your account is in place or as needed to provide you these Services. If you wish to have your account canceled for any reason, please contact Customer Support on the applicable Services. Upon the cancellation of your account, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
b. As Someone Whose Public Records are Displayed on Intelius, US Search or other Websites
In connection with the Services provided on Intelius, US Search and our other similar people search Websites, public records are available from the official public records custodian or repository to anyone who requests them. In addition to public records, personal information may be publicly or commercially available. Publicly available information consists of online and offline information that is generally available to the public such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sites. Commercial records consist of information that is maintained by enterprises, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile data.
As a courtesy, we enable you to opt out your personal information from the Intelius, US Search and our other similar people search Websites, which you can do by completing our online opt-out process found here. What this means is that your name as it appears in a particular record and the associated identifying information such as your address and phone number will be suppressed if you request this in the manner described below. However, please note that any time your identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record you opted out, it may again appear in our databases. For example, if your address or area code changes, your new information (including other associated identifying information) may again appear unless you opt out the new record. Similarly, if the way in which your name or address appears in a record differs from a record you opted out (e.g., "Michael" instead of "Mike," or "1212 Second AVE NE" instead of "1212 - 2nd Avenue Northeast"), we may include the differing record. Please also note that there may be more than one record in our databases associated with your personal information. Opting out one particular record will not opt out other record(s). An opt-out will apply from the processing date forward; any report purchased prior to your opt-out will still be available to the purchaser thereof in accordance with the terms of the applicable Services. There are many other companies offering public records search services, and your request that we opt out your information from our databases will not prevent your information from appearing on these other services.
We will complete your opt-out request as soon as feasibly possible, but no later than 15 days from the day we receive it. Opt-out requests must be submitted to us individually by the subject of a particular record. Bulk opt-out requests will not be fulfilled.
As a user of the Services, you will receive our customary business communications (e.g., emails, push notifications or other communications facilitating, completing or confirming your registration, upgrade or other transaction, providing you notice of new or updated products or features, alerting you to member-to-member communications or other member activity relating to your membership, or other administrative messages). We may also send certain "welcome" messages that are informational and provide useful details about your account or product usage instructions when you sign up for an account or begin using a particular service. In addition, upon registration you may be automatically enrolled in one or more of our regularly recurring email subscription programs. You may also choose to participate in other email subscription programs that we may make available to you. We also may send you communications regarding special offers or other promotional material for our products or Services or those of our affiliated companies or advertisers. We may send all of these communications to the primary email address that you provide to us, any secondary email address that you may have provided to us if we have determined that your primary email address appears to no longer be valid or otherwise functioning properly, or any email address that we receive as described in Section 1(b) or 1(l). We may also send these communications to your inbox on the Services, if applicable.
While we reserve the right to send you our customary business communications, "welcome" messages and other transactional emails without offering you the opportunity to opt out of receiving them, we do provide you with the opportunity to select whether or not you wish to continue to receive our subscription-based or commercial emails. Each subscription-based email communication from us contains instructions on how you can remove yourself from the mailing list for that specific email subscription program, and each commercial email contains instructions on how you can opt out of receiving further commercial emails from us.
You can also update your email preferences by logging onto the account or similar section of the applicable Service.
Please keep in mind that any changes that you make to your email preferences may take up to ten (10) business days to process and that each subscription-based email and all commercial emails have their own separate opt-out processes. If you have questions about changing your email preferences, please contact the Customer Support team of the applicable Service.
We have instituted physical, electronic and procedural safeguards to store and maintain your personal information in a secure environment. For example, highly confidential information, such as a credit card or debit card number, is encrypted before being transmitted through the Services. You may also be required to use a password to access certain pages on the Services where certain types of your personal information can be changed or deleted. It is therefore important for you to protect against unauthorized access to your password, to emails which we may send you, and to your computer or other device. You take full responsibility for maintaining the confidentiality of your password. Furthermore, while we have implemented safeguards, you should be aware that Internet security technology rapidly changes. We cannot guarantee that the safeguards we employ today can protect your personal information from the threats of tomorrow. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of your personal information. Accordingly, we are not in a position to guarantee that your information will be secure under all circumstances.
Minors (those under 18) are not eligible to use the Services, and we ask that minors not submit any personal information to us or use the Services. We will not knowingly collect information from minors or allow minors to become members of our Services. If we later learn that a minor is a member, then that minor's account will be terminated. With regards to the Intelius and US Search Services, we do not knowingly publish information concerning anyone under the age of 13. If you know of information appearing in these Services concerning anyone under the age of 13, please send an email to us at firstname.lastname@example.org.
If you are a natural person who is a California resident, you have certain rights under the California Consumer Privacy Act of 2018 (the “CCPA”). These rights include the following:
a. Right to Know About Personal Information Collected, Used, Disclosed or Sold
The personal information that is available in the reports for sale on Intelius, US Search and our other similar people search Websites is collected from various publicly-available sources, such as government records, phone and other directories, professional licensing and trade organization data, marketing lists, press releases, newspaper articles, and content from blogs and social media websites. The categories of personal information that we collect about you from these sources include the following, if available:
Please keep in mind that while the list above includes all of the potential types of personal information we may have collected about you, in any given instance we may have collected only a portion of such information.
The personal information in the categories outlined above is processed through our proprietary technology platform to identify common connections and create profiles on individuals that contain this connected information. Certain selected personal information, such as name, age, phone numbers, locations (at a city level), employers and schools attended, is made available to Internet search engine websites for purposes of delivering relevant search results for individuals conducting searches on those websites. Similarly, this same information is used to deliver relevant search results on our Services, as well as websites operated by companies advertising our products and services through their use of our proprietary application programming interfaces (APIs).
Profiles containing all the personal information described above are sold on our Services in the form of phone, address, people search and background check reports. These reports are most often purchased by individual consumers like you for their personal use. However, reports may also be purchased by people working for certain organizations to be used for their business purposes, such as attempting to collect a debt, locating a witness to a crime, or finding missing persons or owners of unclaimed funds, among other reasons. All of our customers are precluded from reselling, republishing or distributing the information contained in our reports and from using such information to determine an individual’s eligibility for credit, insurance, employment, housing or any other purpose prohibited under the Fair Credit Reporting Act. We do not knowingly collect, use or sell any personal information relating to individuals under the age of 18.
If you are a California resident, you can access the personal information we have collected as described above by submitting a verifiable consumer request here. You will be required to provide us with some portions of the personal information described above so that we can verify your identity and match the provided information to the applicable profile in our platform before we provide you with this access.
b. Right to Request Deletion of Personal Information
Under the CCPA, you have the right to request that we delete any personal information we have collected directly from you. This right does not apply to any personal information that we have collected about you from third-party sources as described above. You can delete select portions of the personal information we have collected from you by visiting the applicable Website where you are registered or have made a purchase, logging onto the “Account” or similar section of that Website with your user name and password, accessing your personal information, and deleting the portions of personal information that you want. However, certain minimal personal information is required in order to maintain your account and so cannot be deleted in this way. You also have the option to delete all of your personal information by terminating your account on the applicable Website, which you can do by contacting Customer Support through that Website. Please keep in mind that, even upon the termination of your account, we will continue to retain your personal information for a reasonable period of time in order to comply with our legal obligations, resolve disputes and enforce our agreements.
c. Right to Opt-Out of the Sale of Personal Information
Under the CCPA, you have the right to opt-out of the sale of your personal information. We do not and will not sell any personal information (as defined in the CCPA) that we collect directly from you. In regards to the personal information that is collected from various publicly-available sources and made available in the reports for sale on Intelius, US Search and our other similar people search Websites, as described above, we provide two methods to California residents to exercise their right to opt-out:
d. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
Under the CCPA, you have the right to not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA. We will not treat you differently from other consumers if you choose to exercise any of the rights specified above.
e. Authorized Agent
If you want to designate an authorized agent to make a request under the CCPA on your behalf, please contact Customer Support through the applicable Website to get more information about how to do so.
f. Contact for More Information
If you have an questions or concerns about our privacy policies and practices, please send them to us via email at email@example.com.