Updated: February 14, 2017
Welcome to PeopleConnect and thank you for using our services. Our web sites include PeopleConnect.us, Classmates.com, Intelius.com, USSearch.com and TrueRep.com, as well as other websites owned and operated by us (collectively, the “Websites), along with various applications (including, but not limited to, DateCheck and Intelius) and tools that we operate on third-party websites and devices, such as Facebook, smartphones or tablets (such services offered through the Websites, applications or tools collectively, the “Services”).
a. When You Register
When you register for the Services, you may be required to provide certain information, such as your name, maiden name (if applicable), mailing address and/or zip code, email address, phone number, birth date or year, marital status, password, and, in the case of the Classmates Services, one or more community affiliations (such as with a school). You may also be presented with the option to register for the Services using your Facebook login credentials or similar login processes or co-registration forms from or on other third party websites, in which case you will be authorizing us to access certain information from your current profile on Facebook or other third party website (which will be specified in such login process) for purposes of completing your registration. In addition, when you install certain of our applications on Facebook or other third party websites or devices, you will also be registering for the Services by agreeing to such installation, which takes place when you "accept," "install" or "allow" (or similar language) such application. Each such application includes a disclosure that this registration will occur upon the acceptance, installation or allowance of the application.
For Classmates members, please keep in mind that, although much of the information described above will not be viewable by other members, once you are registered your name, community affiliations and years associated with those affiliations will be displayed on the Classmates.com Website and you will no longer be anonymous to us or to other individuals who access this Website. In addition, because this information is publicly displayed on this Website, it may be included in this Website’s "search" tools, on our other Websites and on third party websites and devices as described in Section 2(i) below. We may also publicly display your general geographic location based upon the zip code or other geographical information provided to us, as another means of assisting members in finding each other. However, you have the option of opting out of having your general geographic location publicly displayed by accessing your privacy settings on this Website and changing your preferences. In addition, some of the Classmates Services may only be accessible if, based on information you have provided to us, you have an affiliation related to these Services.
b. When You Accept an Application
For Classmates members, acceptance of one of our applications may authorize us to automatically post information to your profile on Facebook or other third party website about certain of your activities, such as looking at a reunion, joining a community affiliation, viewing a yearbook, tagging someone in a yearbook, becoming a reunion organizer, updating the details of a reunion, responding to a reunion invitation or tagging someone as "remembered." We may also provide you with the option to post additional information about your activities or information you have found through the Classmates Services to your profile on Facebook or other third party website.
c. When You Provide a Testimonial
We display personal testimonials of satisfied customers on our Websites in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial associated with any of our Websites, please contact Customer Support through the applicable Website.
d. When You "Surf" the Websites
A web beacon (also known as a clear gif) is a tiny graphic with a unique identifier that is placed on a web page or within an email. It is similar in function to a cookie, and is used to collect a limited set of information, such as a cookie number, time and date of page view, and a description of the page on which the web beacon resides. We (and our third party advertisers) may use web beacons to compile aggregate statistics about which advertisements and promotions users have seen and how users responded to them. This information helps us better manage content available on the Services by informing us about what content is effective and of interest to users. In addition, we may use web beacons in our promotional email messages to keep track of how many messages and which emails have been opened and acted upon. This use allows us to gauge the effectiveness of certain communications and our marketing campaigns. We associate web beacons with individual members for internal purposes only, in an effort to understand our members' individual preferences with our email products.
Local Shared Objects
We use Local Shared Objects, such as HTML5, to store content information and preferences. Third parties with which we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.
e. When You Purchase a Product or Paid Services from Us
If you choose to purchase a product or paid Services from us, you may be required to provide us with certain personal contact information, such as your name, email address and billing address. We may also require other information necessary for you to receive the product, access the paid Services and/or process any applicable payment, such as a credit card or debit card number, card security code and expiration date. We may use the information that you provide to us to bill you for products and paid Services you request, or to notify you of additional products and paid Services we may offer. When you sign-up for a product or paid Services, you are consenting to our delivery of this information to our service providers, which may include banks and credit card companies that we use to process a transaction or other third parties who may provide all or a portion of the underlying product or paid Services on our behalf. See Section 2(f) below for additional information about sharing your information with our service providers. For Classmates members, we may also show your membership status through the Services so that other members can see what options they have to contact or communicate with you.
f. When You Use Classmates Member-to-Member Communications
g. When You Use Classmates Comment Fields, Message Boards, Events or Other Public Forums
Information and content submitted to comment fields, message boards, events and other public forums on the Classmates Services are displayed publicly, so please exercise care in deciding what information and content you wish to disclose. Because this information is publicly displayed through these Services, it may be included in these Services search tools and on third party websites and devices as described in Section 2(i) below. Please keep in mind that, because of the interactive nature of these forums, in many cases you will not be able to remove or revise the information or content that you submit in these areas of these Services and such information or content may remain on these Services even if your membership is terminated. To protect the privacy of our members, we do not allow the public posting of personal contact information. We have the right, but not the obligation, to monitor any activity and content within the comment fields, message boards, events and other public forums on these Services. Please review our "Classmates Member Conduct - Community Guidelines" (found in our Terms of Service.) for more information regarding your appropriate use of these areas.
h. When You Use Classmates "Invite-A-Friend," "Email this Page" or Other Email Referral Services
If you elect to use any of our referral services for informing friends via email about the Classmates Services or any portion thereof, you will be asked to provide your friends' names and email address. We will then automatically send your friends a one-time email, plus a reminder email if you so choose (each of which will usually include your name and email address) inviting them to visit these Services. We ask for this information for the sole purpose of sending these emails and tracking the success of our email referral program.
i. When You Build a Classmates Personal Profile
We have created tools to enable you to build a personal profile to share as much information about yourself as you wish on the Classmates Services. Except as otherwise noted, when you use a specific profile tool all information that you add to your profile is publicly viewable and may be included in these Services search tools and on third party websites and devices as described in Section 2(i) below. For this reason, please use care in providing information that you may not want to publicly disclose. To protect the privacy of our members, we do not allow the public posting of personal contact information. Additionally, please see the Classmates Member Conduct - Community Guidelines in our Terms of Service for more information regarding the limitations on the types of information that you may post on your personal profile and elsewhere on these Services. As provided in our Terms of Service, we may use the information you provide in your profile in a variety of our products and features, such as affiliation-specific emails. This enables us to provide our members with information in a more personalized fashion. If you feel that a profile depicting you or your likeness has been created without your consent, please contact Classmates Customer Support to request its removal.
j. When You View Other Classmates Members' Profiles
We give you the ability to find other members and view their personal profiles by browsing the affiliation lists, clicking on or hovering over a tagged name or photo in a yearbook, using the search functionality on the Classmates Services, or otherwise providing a link on the Classmates.com Website or in an email that takes you to a member's profile. Every time that you visit another Classmates member's profile, your name and the date of your visit will be accessible by that member as someone who visited that member's profile unless you remove that specific visit or choose to opt out of having your name automatically left on other members' profiles, which you can do by accessing the "Account" section on the Classmates.com Website and changing your preferences. If you opt out of automatically having your name left on other members' profiles, you will still have the ability to leave your name on specific members' profiles on an individual basis.
k. When You Participate in Surveys
From time-to-time we may request information from our users via surveys relating to the Services or on behalf of our affiliates or third party advertisers. When you participate in a survey, we may request personal contact information (such as your name and email address) or demographic information (such as your zip code, age or income level). We conduct surveys relating to the Services in order to target advertising and content and to better understand members' needs and opinions. We may share, in aggregate form, information we collect from these surveys with our advertisers, partners, affiliates and the general public, but we will not share survey information containing personal information with any third party without your prior consent. Participation in these surveys is completely voluntary, such that you have the choice of whether you wish to disclose the requested information.
l. When You or Third Parties Contact Us
If you contact us by phone, email or letter, we may keep a record of such correspondence. Thus, if you report an issue with the Services, we may collect such information in a file specific to your account. Moreover, if you contact us through our feedback area, we require your name and email address in order to send you a reply. Additionally, if other users or third parties send us correspondence about your activities or postings on the Services, we may keep the information in a file specific to you.
m. How We May Supplement Your Information
In order for us to provide all of the products and Services that are available to you as a user of the Services, it may be necessary for us from time to time to supplement the information we receive through your use of the Services with information from third party resources. For example, we may obtain updated email address information from email-change-of-address vendors or purchase third party marketing data and address information and add it to our existing database to better target our advertising and provide pertinent offers we think you would be interested in.
b. Third Party Offers
c. Third Party Advertising
As noted above, we may use your information to provide you with advertisements that are targeted to your specific needs and interests. These advertisements link directly to third party websites or services. We have no control over the content or privacy policies of such websites or services, and therefore we encourage you to review such content and policies prior to submitting any personal information to them. We do share certain aggregate information, such as demographic information and the number of times that our members have viewed an advertisement, with our third party advertisers. This information is not linked with any personal information, and we do not provide any such information to third party advertisers except as otherwise noted in Section 2(b) above.
d. Third Party Ad Servers and Networks
We may allow other companies, called third party ad servers or ad networks, to display advertisements on the Services. We may also share certain limited categories of information about you (such as your gender, age or geographic location), as well as other non-identifiable information (such as hashed identifiers), with these third parties to help them deliver more relevant advertisements through their ad networks. They may also collect information directly from your computer or device (such as your IP address, device ID and information about your browser or operating system), combine the data we shared with them with information from others, and place or recognize a unique cookie or ID on your computer or other device. Doing this allows them to recognize your computer or device each time they send you an online advertisement, either on or off the Services. In this way, ad networks may compile information about where you, or others who are using your computer or device, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. We do not have access to or control over the cookies that may be placed by these parties on your computer or device, and have no control over these parties' privacy policies or information collection practices. If you would like to learn more about targeted advertising served by ad networks and your ability to opt out from receiving such advertising from ad networks, click here.
e. Contests and Sweepstakes
We may run contests, sweepstakes and other promotions on the Services in which we may request entrants to provide personal information. In some cases, entrants may be required to answer survey questions about a range of topics. We use the information collected in the entry form to verify the entrant's identity and age and to communicate with the entrant. We will not share any of the entrant's personal information with any third party except to service providers (if any) as described below, as disclosed at the time of entry, if you are a contest winner, or as may be required by law. We may make information about entrants available in aggregated form to advertisers, partners and the general public.
f. Service Providers
We may use one or more third parties or affiliates to provide specific services on our behalf, including sending emails to our members, conducting member surveys, processing transactions, providing all or a portion of an underlying product or Service on our behalf, or performing statistical analysis of the Services or data relating thereto. In these cases, we may provide your personal information to these service providers as needed for the Service to be provided. However, these third parties or affiliates are required to maintain the confidentiality of this information and are prohibited from retaining, sharing, storing or using this information for any other purposes.
g. Business Transitions
In the event that we (or our parent corporation) go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of its assets, our members' personal information will, in most instances, be part of the assets transferred. Members may be notified of any such business transition via email and/or notice on the Services.
h. Legal Matters; Protection of Rights, Property and Interests; Safety
i. Display of Information on Third Party Websites and Devices
Any of your personal information that is publicly displayed on the Services may appear in the results of searches conducted on Internet search engines while you are a member of the Services and potentially for some time period after your membership is terminated, depending upon the search engine's indexing practices. Some or all of this same information may also be displayed in the results of searches on third party websites that provide people search and other similar services in order to make it easier for people to find you on the Services. If you do not wish to have your information displayed on these search engines or other third party websites, you can opt out by removing your account from the applicable Services. In addition, we may create applications or other tools for use on various third party websites and devices, such as Facebook, smartphones or tablets, through which certain portions of your information that is publicly displayed on the Services may be shown to the users of those websites or devices who are not members of the Services. If you do not wish to have your personal information appear through these applications or tools, you can opt out of having your personal information used in this way by accessing your account or similar section on the applicable Website and changing your preferences. Please note that the foregoing opt-out does not remove your personal information from any applications or tools where it is displayed directly by us, is only viewable to other logged-in members of the Services, and is not shared with other third parties.
For Classmates members, we provide you with ways in which you can update your personal information. To make changes to such information as your name, birth date, mailing address, email address, password and payment information, please login to the Services and go to the "Account" or similar section on these Services. We also provide you with certain privacy settings, which can generally be accessed as described above or within specific features of these Services. In addition, you can go to your profile on these Services, where you can edit various pieces of information or content that you submitted to these Services. If you have questions about updating your information, please visit the Help section on these Services.
We will retain your personal information for as long as your membership is in place or as needed to provide you these Services. If you wish to have your membership canceled for any reason, please click here. If you have any problems canceling your membership, please request assistance from Customer Support. Upon the cancellation of your membership, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
b. Intelius and US Search
In connection with the Intelius and US Search Services, public records are available from the official public records custodian or repository to anyone who requests them. In addition to public records, personal information may be publicly or commercially available. Publicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sites. Commercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile data.
As a courtesy, we enable you to opt out your personal information from the Intelius and US Search databases. What this means is that your name as it appears in a particular record and the associated identifying information such as your address and phone number will be suppressed if you request this in the manner described below. However, please note that any time your identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record you opted out, it may again appear in our databases. For example, if your address or area code changes, your new information (including other associated identifying information) may again appear unless you opt out the new record. Similarly, if the way in which your name or address appears in a record differs from a record you opted out (e.g., "Michael" instead of "Mike," or "1212 Second AVE NE" instead of "1212-2nd Avenue Northeast"), we may include the differing record. Please also note that there may be more than one record in our databases associated with your personal information. Opting out one particular record will not opt out other record(s). An opt-out will apply from the processing date forward; any report purchased prior to your opt-out will still be available to the purchaser thereof in accordance with the terms of the applicable Services. There are many other companies offering public records search services, and your request that we opt out your information from our databases will not prevent your information from appearing on these other services.
The quickest and simplest way to have your information removed from our databases is to send us a request online. You can also submit an opt-out request via postal mail. Regardless of which method you choose, in order for us to suppress your personal information from appearing in our databases, we need to verify your identity. To do this, we need proof of identity, consisting of either:
We will only use this information to process your opt-out request.
If you opt-out online, please be sure to include your email address so that we can notify you both when your request is received and when we've completed your opt-out.
If you submit your opt-out request via postal mail, in addition to your proof of identity, please include the following so we can accurately identify your records:
Here is the contact information for submitting your request:P.O. Box 4145
Your information will be removed from our database in approximately 7-14 days. Opt-out requests must be submitted to us individually by the subject of a particular record. Bulk opt-out requests will not be fulfilled.
As a user of the Services, you will receive our customary business communications (e.g., emails facilitating, completing or confirming your registration, upgrade or other transaction, providing you notice of new or updated products or features, alerting you to member-to-member communications or other member activity relating to your membership, or other administrative messages). We may also send certain "welcome" messages that are informational and provide useful details about your account or product usage instructions when you sign up for an account or begin using a particular service. In addition, upon registration you may be automatically enrolled in one or more of our regularly recurring email subscription programs. You may also choose to participate in other email subscription programs that we may make available to you. We also may send you communications regarding special offers or other promotional material for our products or Services or those of our affiliated companies or advertisers. We may send all of these communications to the primary email address that you provide to us, any secondary email address that you may have provided to us if we have determined that your primary email address appears to no longer be valid or otherwise functioning properly, or any email address that we receive as described in Section 1(b) or 1(l). We may also send these communications to your inbox on the Services, if applicable.
While we reserve the right to send you our customary business communications, "welcome" messages and other transactional emails without offering you the opportunity to opt out of receiving them, we do provide you with the opportunity to select whether or not you wish to continue to receive our subscription-based or commercial emails. Each subscription-based email communication from us contains instructions on how you can remove yourself from the mailing list for that specific email subscription program, and each commercial email contains instructions on how you can opt out of receiving further commercial emails from us.
You can also update your Classmates email preferences by logging onto the "Account" section on the Classmates Website.
Please keep in mind that any changes that you make to your email preferences may take up to ten (10) business days to process and that each subscription-based email and all commercial emails have their own separate opt-out processes. If you have questions about changing your email preferences, please contact the Customer Support team of the applicable Service.
We have instituted physical, electronic and procedural safeguards to store and maintain your personal information in a secure environment. For example, highly confidential information, such as a credit card or debit card number, is encrypted before being transmitted through the Services. You may also be required to use a password to access certain pages on the Services where certain types of your personal information can be changed or deleted. It is therefore important for you to protect against unauthorized access to your password, to emails which we may send you, and to your computer or other device. You take full responsibility for maintaining the confidentiality of your password. Furthermore, while we have implemented safeguards, you should be aware that Internet security technology rapidly changes. We cannot guarantee that the safeguards we employ today can protect your personal information from the threats of tomorrow. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of your personal information. Accordingly, we are not in a position to guarantee that your information will be secure under all circumstances.
Minors (those under 18) are not eligible to use the Services, and we ask that minors not submit any personal information to us or use the Services. We will not knowingly collect information from minors or allow minors to become members of our Services. If we later learn that a minor is a member, then that minor's account will be terminated. With regards to the Intelius and US Search Services, we do not knowingly publish information concerning anyone under the age of 13. If you know of information appearing in these Services concerning anyone under the age of 13, please send an email to us at email@example.com .